
Frequently Asked Questions
General
Where are you located?
Where are you located?
Every single WAGLAB product is thoughtfully designed, tested, and perfected in-house by our team of dog lovers in Toronto.
How can I hear about new toys?
How can I hear about new toys?
Follow us on social media @mywaglab for a front-row seat to our latest launches and behind-the-scenes fun. You can also scroll to the bottom of our website to join our mailing list—it's the best way to catch upcoming promotions and exclusive news!
Where can I buy WAGLAB toys?
Where can I buy WAGLAB toys?
You can find our toys at many local retailers! Head over to our Store Locator to find a store near you.
Do you have a satisfaction guarantee?
Do you have a satisfaction guarantee?
Every WAGLAB toy is thoughtfully designed to keep dogs curious and engaged longer. If something isn't quite right or you have questions, we're here to help! Email us at support@mywaglab.com.
Products
What are the toys made of?
What are the toys made of?
Every PlayStack mod is crafted from 100% natural rubber. Our patent-pending design is built to stand up to real play while staying flexible and engaging for your dog.
Are WAGLAB toys safe for my dog?
Are WAGLAB toys safe for my dog?
WAGLAB toys are made from food-safe, non-toxic materials and are designed for interactive enrichment. Because every dog has a different play style, we always recommend supervised play to ensure they’re using the mods safely and as intended.
Where are WAGLAB toys made?
Where are WAGLAB toys made?
All our toys are dreamt up and designed by our team right here in Toronto, Canada. We work with trusted manufacturing partners in Vietnam who meet our high standards for safety and quality.
Do the toys contain BPA/Phthalates/PFAS?
Do the toys contain BPA/Phthalates/PFAS?
Nope! Our toys are BPA-free and made without harmful chemicals like phthalates or PFAS. To make sure your pup is getting the best, we conduct extensive testing (including Prop 65) to ensure our rubber is free from heavy metals like lead and cadmium. We stick to food-safe, natural rubber so you can feel good about what your dog is licking and chewing.
How do I choose the best size for my dog?
How do I choose the best size for my dog?
Small, large, and everything in between.
While many of our toys are designed to be a 'one size fits most' experience, we offer two PlayStack sizes to ensure every pup can play comfortably:
Small: For dog up to 45lbs
Large: For dogs 35lbs+
If your dog falls in that 'middle' range (between 35–45 lbs.), think about their play style! If they have a smaller mouth or prefer delicate puzzles, go Small. If they are an enthusiastic, 'mouthy' player, the Large will be their best bet. If they can easily carry and manipulate the toy, you’ve found a winner!
What treats and spreads can I use?
What treats and spreads can I use?
Each mod is designed with a different type of treat in mind.
The PlayStack is freezer-safe, making it perfect for spreads like peanut butter (xylitol-free!), plain yogurt, or pumpkin purée. You can also tuck in kibble, jerky, or small crunchy treats to keep those problem-solving skills sharp!
Frozen spreads will lead to longer-lasting play and can help to keep runnier spread options like yoghurt and purees in place. Freezing treats onto the spreads can double the fun!
Here are our recommendations for each mod:
The Boomerang - Small treats and kibble
The Slobber - Spreads
The Spinner - Small treats and kibble
The Squiggle - Small & large treats, kibble and spreads
The Bully - Bully sticks and other long chews
Can I leave my dog alone with WAGLAB toys?
Can I leave my dog alone with WAGLAB toys?
While our toys are built tough, they are designed for supervised, interactive play. This ensures your dog stays engaged with the enrichment task rather than trying to chew through the toy itself.
Do the toys come in different colors?
Do the toys come in different colors?
We’re currently launching with our signature WAGLAB colors, designed to look great in your home and be easy for your dog to spot. Keep an eye on our social media for limited-edition color drops!
How do I choose the right toy for my dog?
How do I choose the right toy for my dog?
Every dog plays differently! If your pup loves a challenge, look for mods with tighter nooks for spreads. If they’re a beginner, go for a mod that releases kibble easily. The best part? You can connect them all to find their perfect combo.
How do I connect the PlayStack mods?
How do I connect the PlayStack mods?
Put the mods together at an angle and then push and twist them together. The mods should lock onto one another relatively easily. If you're having trouble, a quick rinse should do the trick. Getting them a little wet can help things slide into place easily.
How do I get the Bully ready to play?
How do I get the Bully ready to play?
The Bully is designed to secure bully sticks and other long chews, preventing your dog from swallowing the small nub at the end of play and giving them a better grip while they chew. Because safety is our priority, the Bully is designed with a very tight grip. To get started, use firm pressure and a twisting motion to insert the chew stick into the mod. After your dog is finished, if the remaining 'nub' is difficult to remove, simply run the mod under warm water to loosen the grip. This secure fit ensures the chew stays exactly where it should during play.
Why should I choose an enrichment toy?
Why should I choose an enrichment toy?
Enrichment toys do more than just pass the time; they help keep dogs mentally stimulated, encourage problem-solving and reduce boredom-based behaviors.
What if I want to customize my dog's stack?
What if I want to customize my dog's stack?
PlayStack is designed to mix and match, so you can build a setup that fits your dog’s play style. Start simple, add more mods over time, and switch things up whenever play starts to feel familiar.
How many mods can I put together?
How many mods can I put together?
We recommend building a stack that feels right for your dog’s size, preferred treats and play style. Start small and add mods as they get the hang of it.
When are you releasing more PlayStack mods?
When are you releasing more PlayStack mods?
New mods and stackable options are in the works, and we can’t wait to share what’s coming next. Follow our socials and sign up below for our email updates to be the first to know.
Product Care
How do I wash the toys?
How do I wash the toys?
You can wash PlayStack mods with warm water, dish soap, and a small brush to reach the nooks and crannies. In a hurry? They are top-rack dishwasher safe! To maintain their vibrant color, always skip the heated dry cycle. Over time, intense heat can impact the appearance of natural rubber.
How often should I wash the toys?
How often should I wash the toys?
If you’re using 'sticky' treats like yogurt or peanut butter, we recommend washing your mods after every use. For dry kibble and treats, a quick rinse every few days will keep things looking (and smelling) like new.
When should I replace my dog's toy?
When should I replace my dog's toy?
Natural rubber is tough, but nothing lasts forever! Regularly inspect your toys for signs of wear, like missing pieces. If you notice any damage that could become a choking hazard, it’s time to swap it out for a fresh mod.
Contact Us
How can I reach you?
How can I reach you?
Whether you have a question about a mod or just want to share a video of your dog’s latest breakthrough, we’re here for you! Drop us a line at support@mywaglab.com and our team will get back to you as soon as we can.
Do you work with influencers?
Do you work with influencers?
We love building organic relationships with toy-loving dogs and the humans who keep them busy! If you’re a content creator who's passionate about enrichment, we’d love to hear from you. Submit your information here to be considered to join creator opportunities.
Payments
What payment options do you offer?
What payment options do you offer?
We want to make it as easy as possible to get the play started! We accept Visa, Mastercard, American Express, and Discover. For an even faster checkout, you can also use Google Pay, Apple Pay, Shop Pay, or PayPal.
When will I be charged for my purchase?
When will I be charged for my purchase?
Once you hit 'Order', your payment will typically be processed within 24 hours. If you've chosen Klarna, your first of four installments will be charged at the time you place your order, with the rest following their standard schedule.
Are payments on your website secure?
Are payments on your website secure?
We take your security as seriously as your dog’s safety! All payments on mywaglab.com are handled securely by Shopify, which is certified Level 1 PCI DSS compliant.
This is the gold standard for online security, designed to keep your credit card data under lock and key and protect you from fraud. You can shop with confidence knowing your information is in safe hands.
Sustainability
What kind of sustainability practices does WAGLAB have in place?
What kind of sustainability practices does WAGLAB have in place?
We use recyclable bags, boxes, and packaging on our products and shipments. We’re constantly exploring new materials and circular design methods to ensure our toys are as kind to the Earth as they are fun for your dog.

Need more help?
If talking to a real-life human is more your thing, you can reach out to our Customer Happiness Team via email.